DuesPayment issued a blanket email to residents using the payment data to all homeowners to remind them to make their dues payments via their system before the 15th of the month. The Executive staff at Tri-City was not aware that this email was being sent to all owners. Tri-City recieved the following statement from the DuePayment regarding this communiqué:
"We sincerely apologize for the miscommunication you received regarding
paying dues online through DuesPayment.com. This email was unauthorized
and not in any way associated with Tri City Property Management."
Although Tri-City does use this company for credit card processing, we in now way authorized this email which led to such confusion. We have also asked that our company and client communities be opted out of this email type of notification in the future.
Tri-City Property Management wants to apologize for any inconvenience this has caused. We appreciate your business and we want to assure you that your personal information has not been compromised. We understand your concern regarding this information and want to let you know this information has not fallen into unauthorized hands.
Richard K Saathoff
Executive Vice President